Terms and conditions of trade.

BY PURCHASING FROM KIDMAN FLOWER CO. (THE TRUSTEE FOR THE BALHANNAH HARVEST TRUST), YOU WILL BE DEEMED TO HAVE READ, UNDERSTOOD, AND AGREED TO BE BOUND BY THE FOLLOWING TERMS AND CONDITIONS.

These terms and conditions apply when you purchase goods and/or services; in person, by email, by phone, or at our service at www.kidmanflowers.com. Your purchase indicates your acceptance of these terms and conditions.

This agreement comprises the entire agreement between you and Kidman Flower Co. and supersedes any prior agreements regarding the subject matter contained herein.

Buying

As a buyer, you accept that purchasing constitutes a binding contract with Kidman Flower Co. The sale can only be retracted at Kidman Flower Co.'s discretion. Payment is due upon invoice receipt, and not later than 7 days, unless agreed in writing by Kidman Flower co. by prior arrangement. Failure to pay may result in interest charges, suspension of service, and/or engagement of debt recovery services.

Payment

All purchases are in Australian Dollars (AUD) and exclude GST, which will be added separately. It is the buyer’s responsibility to confirm purchase and delivery details and to provide prompt payment.

If payment is not received within 14 days of delivery, interest may be charged at 2.5% per month on overdue invoices.

The purchaser indemnifies Kidman Flower Co. for all recovery costs, legal or otherwise, including fees for third-party debt collection.

Acceptable payment methods include EFT, credit card*, or any other method agreed upon by Kidman Flower Co. *Please note fees may apply.

Buyers must notify Kidman Flower Co. of any invoice discrepancies immediately upon receipt.

Termination of Service

Kidman Flower Co. reserves the right to suspend or terminate accounts or services for any breach of these Terms or at its discretion. Kidman Flower Co. accepts no liability for any loss or inconvenience arising from the suspension or termination of accounts or services.

Quality Complaints Procedure

Definitions:

  • Complaint: A customer's issue reported to Kidman Flower Co.

Procedure:

  1. Customers are encouraged to inspect goods immediately upon receipt.

  2. Report complaints within 2 hours of receiving goods, clearly describing the issue. Hidden defects must be reported within 4 hours.

  3. Complaints may be submitted via phone, email, or other written communication.

  4. Kidman Flower Co. aims to resolve valid complaints within 7 days.

  5. If justified, customers may receive a refund or replacement. Transport costs for returns will be borne by Kidman Flower Co. unless otherwise stated.

  6. Where applicable, evidence (photos, reports, samples) must be provided within 1 business day.

  7. Credit will be issued for validated claims. Financial institution fees are not refunded.

  8. Kidman Flower Co. decisions are final.

Privacy Policy

By registering, you accept the terms of our Privacy Policy.

Notices

All notices to Kidman Flower Co. must be in writing and sent via post or email. Notices to you may be sent to the address provided during registration with Kidman Flower Co. and are considered received after three business days.

Amendments

Kidman Flower Co. reserves the right to amend these terms by posting updates on its website. Continued use of services after changes constitutes acceptance.

Questions

For inquiries about these Terms & Conditions, contact: flowers@kidmanflowers.com

Version 1.1 – Effective June 2025